Management

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HOTEL OPERATION MANAGER

As the Operation Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

  • Ensure guest and team member satisfaction

  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

  • Serve as primary liaison with hotel owners

What are we looking for?

  • Minimum 2 years experience as a Hotel Operation Manager
  • Managed properties of 80 rooms or greater
  • Strong accounting and people leadership experience
  • Proven sales capability
  • Full-service background
  • Excellent English is a requirement and any other language would be an advantage.

To apply please email your CV at hr@santikoshotels.com with the position on the subject line.