Room Division





As a Guest Relations Agent, you will serve on the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: 

  • Welcome and fulfill the check-in process for VIP guests and group arrivals

  • Manage, effectively and efficiently, Guest requests, inquiries, and complaints

  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

  • Maximize sales revenues through up-selling and marketing programs

  • Perform general incoming communication duties

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous managerial experience in a customer service function

  • Calm, efficient, and organized with great attention to detail

  • Excellent leadership, interpersonal and communication skills

  • A passion for delivering exceptional levels of Guest service

  • Ability to multi-task while maintaining a positive attitude when working with a Guest

  • Computer literate and able to navigate through Company systems

  • Professional manner with an emphasis on hospitality and guest service

  • Conflict resolution experience

 To apply please email your CV at with the position on the subject line.


 As a Front Office Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

  • Receive, input, retrieve and relay messages to guests

To apply please email your CV at with the position on the subject line.